Whether you need a 1-phase or 3-phase frequency converter, looking to convert between 50Hz and 60Hz or require a converter capable of handling frequencies up to 400Hz, ATO online store has you covered. Our extensive range of frequency converters ensures that you can find the right solution for your specific requirements.
In addition to our wide selection of converters, we're committed to providing comprehensive pre-sales and after-sales technical support. We've collected some frequently asked questions from customers about frequency converters, including wiring, installation, operation and troubleshooting. Before reaching out to our expert engineer service team, we encourage you to explore these resources to enhance your understanding and usage of frequency converters.
Q: For your 75kVA 3-phase frequency converter, the 104.2A is inrush current or nominal current? The in-rush current duration for my application is less than 0.5 seconds and the nominal is ~11 amps. Would I still require a 75kVA unit?
A: The 104.2A is the max inrush current the frequency converter can handle, so, even if the in-rush current duration for your application is less than 0.5 seconds, the recommended converter would be 75kVA as listed below. In sizing the most advanced and high-efficiency solid-state converter, we size it based on your equipment inrush current Not rated current.
Q: Can we run your frequency converter to a sub-panel from the converter?
A: Yes, sure! The converter input/output terminals are hard wire "free terminals", so you can connect any number of loads or a sub-panel.
Q: Does your frequency converter input terminal or output terminal have a neutral line?
A: For converter input "your supply" configuration, it can be 3-phase, Wye (L1, L2, L3 + N, G) or 3-phase, Delta (L1, L2, L3 + G), which one do you need?
The converter output will be (L1, L2, L3 + N, G), and it works for both Delta and Wye configurations, we mean neutral can be sued or not, it's up to you. Does your frequency converter input terminal or output terminal have a neutral line?
Q: When you adjust the output you only have the voltage and frequency you choose on one output right? What I mean is that if you set the output to 60Hz there is no other output on 400Hz. The reason I ask is that I am concerned about interference since we will locate the transformer in an equipment room. Is there any risk of interference from your equipment?
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Q: Does your frequency converter require programming?
A: Complicated programming is not required. As you said, it's just to adjust the converter outputs for the required frequency and voltage, No more.
Q: Considering purchasing the 10kva frequency converter. I have a delta system for the input. Will the output be a Wye with a neutral?
A: Yes, that is correct. Although the converter input (your supply) is Delta, the converter output will be Wye with a neutral.
Q: For your Frequency Converter; Is this 480V (+/- 10%) correct for Delta configuration, because the facility is running consistently between 490 to 500 V?
A: Yes, 480V (+/- 10%) is correct for Delta configuration, and 490 to 500V is okay with no problem at all.
Q: Is your 50Hz to 60Hz frequency converter CE-certified? What are the quality documents furnished with product supply?
A: Yes, our frequency converter is CE-certified. For quality documents, we provide a factory calibration certificate during the converter testing stages.
Based on the customer's needs, ATO is dedicated to recommending the most suitable frequency converter. We thoroughly understand the customer's requirements and provide precise recommendations tailored to their specific needs. Whether you require high performance, efficiency, energy-saving, or other specific requirements, we will customize solutions according to your preferences. Before making a purchase decision, feel free to refer to the information table below we have collected and compiled, or the ATO frequency converter buying guide. This information and data may match your needs and will help you better understand the available frequency converter options and make wiser choices.
Customer Needs | Recommended Converter |
Accept standard US 110/120V 60 Hz power and output 230V 50 Hz power for use with a 200-W instrument with a Singapore (Type G) power plug. | HZ-60-1101 |
Input power in Spain is 380VAC–50Hz, Output: 200A of 460VAC–3 PH, 60Hz | HZ-50-33200 |
Input: 440 volts, 3 phase, 60Hz, Output: 200 volts, 3 phase 400 Hz, Load starting current: 15A | HZ-50-3310 |
Convert 1-phase, 208V, 60Hz to 1-phase, 230V, 50Hz, to run 30A UK motor with a drive | HZ-50-1110 |
Input: 220V/60 Hz, Output: single-phase 220V/50 Hz. Support the power needed for a calibration lab device that draws peak current (approximately 17 amp). | HZ-50-1105 |
Input: 1 phase, 240 VAC, 50 Hz; Output: 1 phase, 240 VAC, 60 Hz. Pumps and other motors for the unit are on VFDs. Inrush Current is 70A. | HZ-50-1120 |
100kVA converter 380VAC 50Hz (L1, L2, L3, N, G) to 440Vac 60Hz (L1, L2, L3, N, G), have a 65kW (with VFD). | HZ-50-33100 |
Input: 480 VAC 60Hz, Output: 400 VAC 50Hz, Load: 10A (Approx 7A electronics, and the remaining 3A is for different small motors) | HZ-50-3320 |
60 KVA, change 3 phase 480V 60Hz to 3 phase 400V 50Hz | HZ-50-3375 |
Convert from 3 3-phase 400V 50Hz grid supply in Denmark to a series of equipment operating at 3-phase 208V 60Hz, the total amperage for the main electrical panel supplying the equipment will be 60amps. | HZ-50-3345 |
Change 400V 3 phase 50Hz to 230V 3 phase 60Hz and the capacity must be 40 kW and 100 amps. | HZ-50-3360 |
12kVA, change 3 phase 400V 50Hz to 110V 3-phase 60Hz converter | HZ-50-3315 |
Input: 240VAC, Output: 120VAC, 60Hz, 4 amp, Load: Oxygen Concentrated | HZ-50-1103 |
Convert from 240V 50hz to 120V 60hz, for some music equipment, a 5-watt amp, a 15-watt amp and a series of guitar pedals. | HZ-60-500W |
Power: 1000VA, Input: 110V 60Hz; Output: 220V 50Hz | HZ-50-1102 |
Input: 380V/50Hz/3-Phase, Output: 460V/60Hz/3-Phase, Capacity: 150 KVA | HZ-50-33150 |
120V 60Hz to 240V 50Hz, 30~50 amp range, for testing the systems on the boats. | HZ-50-1120 |
Input Voltage: 220VAC 50 Hz, Output Voltage: 1-115 VAC (Adjustable Voltage Range), Output Frequency: 400Hz, Output Power: 500-1000W | HZ-50-1115 |
Q: I have a technical question regarding the 400Hz frequency converter P/N: HZ-50-3345. For longevity purposes, should the unit be turned off when not in use or left on?
A: To extend the service life, the frequency converter should be shut down when not in use and should be cleaned and maintained regularly. You can refer to the user manual instructions in the attachment.
Q: We have received HZ-50-3345 220V three-phase frequency converter with Wye (L1, L2, L3 + N, G) wiring, but I need help with the installation. I have found what looks to be a discrepancy between your User manual and the online user manual please see attached.
I need the following information:
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Q: Our system uses 8 gauge wire for 3-phase components in the HZ-50-3345 45 kVA frequency converter. What gauge of wire and ferrule type do you recommend to hook cables at the input and output of the 45kVA converter that you are shipping to Germany?
A: For this 3 phase converter, the input current is about 75A at full load and the maximum output current is 62A at 400V. Therefore, we recommend that the cable used at the input end should be able to withstand a maximum current of 100A, and the cable used at the output end can handle a maximum current of 60A.
Of course, the size of the cable used at the output is related to the load capacity. If the three-phase components in the system use 8-gauge copper wire (which can handle approximately 55A), the converter output can also use 8-gauge copper wire.
Q: See below, and the questions are related to our 3-phase converter "HZ-50-3303 & HZ-50-3310":
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Q: Our subject order was now on University and needs to be installed. Our Technical Engr. Mr Ronel needs the technical manual, installation, specs also the demo.
A: For the installation and use of a variable frequency power supply, please refer to the general user manual attached.
You only need to correctly connect the input voltage to the input terminals R, S, T, N, and G, then adjust the buttons on the panel to set the output voltage and frequency you want, and finally connect the output terminals U, V, and W to your load. Please also refer to the demo video below.
Related blog: How to Operate Cabinet Frequency Converter?
Q: This Model HZ-50-1103 frequency converter is sitting in my garage and my electrician is asking questions I was hoping you could answer:
The user manual I downloaded from your website indicates that the line/neutral input/output conductors need to be ≥4mm2 which equates to 12 AWG. At 3kva and 230 volts input, the maximum current draw should be about 12.5 amps. I have a 20 amp grounded circuit that just powers electrical outlets that we plan to plug into so that should be sufficient for the load. However, my electrician is questioning the need for ≥4mm2 line/neutral input conductors since 2.5mm2 conductors should be adequate to handle 22-23 amps. Further, the electrical outlet conductors throughout the property are nominally 2.5mm2 which is adequate for a circuit protected by a 20 amp circuit breaker. If 4mm2 line/neutral conductors are required, we’re not sure how this can be accommodated given the physical constraints of the home. Also, here in France, I’m so far not even able to source a male plug for the end of this cable that supports 4mm2 conductors. Finding a plug that will handle 2.5mm2 conductors and 16 amps is not a problem though.
Since we are converting 230V to 110V, I understand that the outlet line/neutral conductors may need to carry a higher current and I do have a 12-awg output cable that I can use to plug into a multi-socket surge protector. However, the equipment (solid state hi-fidelity sound electronic equipment some of which has small motors) I’m powering was hooked up to a 110V / 15 amp circuit when we lived in the United States which never tripped the breaker so I am very confident that I won’t be drawing more than that on the output side of this converter.
If for some reason we need to limit the input current on this device to less than 20 amps to accommodate 2.5mm2 conductors, could we fuse the line or neutral input conductors for something less than 20 amps? Alternatively, can the over-current protection in the frequency converter itself be manually adjusted downward even if that means reducing the output power of the device? Lastly, my electrician is asking what the no-load power draw is for the frequency converter.
A: Yes, this model HZ-50-1103 frequency converter has an output current of 12.5A at 230V and a maximum output current of 25A at 110V. The output current of the single phase converter is related to the load capacity you connect. So if you are not using the converter at full capacity, you can use 2.5mm2 copper cables instead of 4mm2 cables, no problem.
Q: Is there a performance verification procedure you can provide me for the Hz-50-3375 frequency converter?
A: After you receive the converter, please follow the steps below for performance verification:
Q: I am setting up my ATO frequency converters (3 KVA benchtop, and 5KVA cabinet). Can you share some photos or videos or instructions on how and what's the best way to connect the terminals to the wall outlet? Also, how can I cover/insulate the open terminals on the frequency? Converter unit after connecting the cable wires to it?
A: For the operation and use of the converter, you can refer to our demo video below.
Q: We are getting ready to install the HZ-50-3375 and HZ-50-33200 frequency converters out at the Mars Wrigley project. Do you have information on how to wire these or any pictures of a typical install? Are these typically fed with SO cord from the bottom opening? Any information can help.
A: Regarding the installation and wiring of frequency converters, the cables are usually connected from the bottom opening. R/S/T is the input power terminal, N is the natural wire, G is the ground wire, and U/V/W is the output three-phase voltage. You can refer to the attached user manual, as well as our operation demonstration video below.
Video 1: Cabinet frequency converter wiring and testing
Video 2: 3 phase frequency converter 50Hz/60Hz
Q: I have the converter HZ-60-1101. And it seems that is not working, I'm unable to dial or make any adjustments, I noticed that is missing one of the fuse 20A and the cap, can this be the cause and can I get this fuse/cap from a hardware store? Thank you for your time.
A: Yes, you can buy this 20A fuse/cap from a hardware store. Or you can carefully check whether the accessories that come with your converter include a spare fuse. If you find a spare fuse, you can replace it directly, and test again. If you still have problems, please send us a picture of the converter nameplate including a picture of the missing fuse for confirmation.
Q: I ran the HZ-50-3375 frequency converter, and this morning we saw this happen on the 75KVA FC unit.
I’ve given it a visual inspection and did not see anything out of the ordinary. Found that the unit was shutdown and found no one had tampered with it. I turned it on and it has the proper Voltage and Frequency as set. The current load is at 3.45 A. Please review the attached pictures and provide support ASAP.
A: For the 75KVA frequency converter unit.
Q: We are having issues with our Hz-50-3375 frequency converter. It makes noise when we turn the output ON. Seems like issues with the U phase. Also, the U phase has had a lower voltage than the others.
I tried to replace the motherboard with the extra motherboard I had. It resolved the voltage issue but still made noise. Please let us know when can you provide help.
A: We think that the noise may be due to an abnormality in the feedback capacitor. Please measure the U, V, and W three-phase feedback capacitance according to the attached troubleshooting document, check whether the capacitance is normal, and report the measurement result to us. It would be more helpful if a video could be provided to us for further confirmation. You can send us the large video file.
Q: We have an HZ-50-1103 frequency converter in the USA that intermittently beeps and requires a reset when we turn on the equipment powered by it. Our equipment fires a contactor to draw the power and momentarily the equipment will draw a higher current.
In the UK we use CAT D motor-rated fuses to handle the initial surge. What surge can the HZ-50-1103 handle, or will there be another reason for it beeping and needing to be reset? Usually after resetting it operates perfectly until the next time it beeps and needs resetting.
A: We think that this situation should be that the driver board is abnormal, and we suggest that you replace it with a new driver board. Please provide your order number or send us the nameplate label of the converter to confirm if the unit is still under warranty. If it is within the warranty period, we can directly replace it for you free of charge; if it exceeds the warranty period, you need to pay.
Also, could you please tell us what the peak current your device draws at startup? The HZ-50-1103 can not handle inrush current, but you can adjust the potentiometer on the circuit board to increase the current protection threshold a bit. Please see the attached document, you can turn the potentiometer 8 turns counterclockwise and test again. We still need you to send the converter's nameplate label or order number to us for confirmation.
Q: We currently own an ATO frequency converter model HZ-50-3310. We are having an issue with the unit not being able to obtain an output of 200V@400Hz while under the load of 200A.
It recently worked just fine but does not seem to meet the requirements now. We need from 195V to 210V @400Hz for our testing requirements. We have tried 2 known good units that we typically test with exactly similar results. One output leg (U) is good but the other 2 output legs (V&W) readings are reading 8-10 volts lower than leg “U”. We cannot maintain the 200V required for the test. I would also like a quote for a 2nd unit with the same specs shown on the data tag image attached. I need to get the present unit up & running ASAP.
Is there any way to expedite a repair/troubleshooting here on site of our present unit and expediting of a new unit we are interested in purchasing? Please advise your repair/troubleshooting and quickest purchase and ship on a new unit.
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Q: We ordered and installed one of your converters (Model: HZ-60-1101) for a client, and once we put a load on the converter, it blew a fuse. The equipment we are trying to supply is an Italian "insta-freezer" and it operates at 50Hz, 230V (line to neutral) and it draws 3.9 amps. We replaced the fuse after it blew initially, and now every time we turn on the output switch, it trips the breaker in the house electrical panel (it does not blow the fuse).
Note: The breaker trips even when there is nothing plugged into the output receptacle. FYI the converter is supplied with a dedicated 240V (2-pole) 15A circuit. (2-hots and no neutral). Would you please lend me some assistance in trying to resolve this matter?
A: The rated output current of the converter (model: HZ-60-1101) is 4.2A at 220VAC, and the quick freezer load is 230V/3.9A. This is an inductive load, and there is a surge current at startup. The converter should be overloaded and malfunctioning.
Now remove all loads and try running the converter with no load. Please check whether the converter can display normal operation without tripping and alarming. If there are still problems when running without load, the converter is damaged.
Q: I have a couple of questions for you concerning the 10kVA unit we purchased from ATO.
A: Thanks for the update, is the data you provided below tested with the connection load?
Q: I'm trying to power an industrial oven with your 5kW model and the frequency converter keeps shutting down and beeping. I've checked the ground resistance and it's good, the ambient temperature is good also. Is there a way to tell if the unit is tripping on a short circuit as opposed to an overcurrent? I'm not able to get an amperage reading on the oven before the frequency converter shuts down. I've included the oven faceplate and the ATO model form for reference. Oven is 240V 1ph 50Hz 8A L-N.
A: We think this may be a short circuit. Because the oven is 240V 1ph 50Hz 8A, the load current is not large, so it should not be overloaded. So could you please test with another oven? Or test with another small load?
Q: I have some questions about frequency converter HZ-50-3330.
We have done some more measurements in Brazil. They see a current peak at a motor start, but nothing extreme. Sometimes this peak seems to cause the shutdown, but more often, the equipment continues to work as intended. Unfortunately, the device used to measure was averaging, so probably we got no reading of the highest peak value. We also saw a little dip (2-3 volts) in the input voltage when the output current increased. After a high current peak, they also saw an increase in the output voltage at the rear edge of the current peak.
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Q: I'm requesting technical assistance on the ATO.com 10KVA converter (S/N: HZ-50-1110) bought in 2017 and operating on-site since 2018. Today, we witnessed a failure where one phase voltage dropped off when measured against the neutral. Please advise/provide any troubleshooting procedure or possible root causes.
A: Please give us the following information so that we can better help you solve the problem:
Q: I would like to solicit your opinion and concurrence on a couple of questions regarding the use and functionality of our 30kVa frequency converter. Since our unit is in three phases. We have decided to dedicate each leg/circuit of the three phases to three separate shops. This separation has worked fine but occasionally we would have separate incidents that would damage our capacitors. With the intent to correct this, we have installed inline fuses to prevent damage back to the capacitors. The first question is whether this method of wiring each phase separately is okay. The second question is if our current use of the converter is okay, do you all have any recommendations or suggestions on what we can do to prevent future grounding/shorting/damage to the capacitors?
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For the problem of occasional damage to the capacitor, pay attention to whether the capacitor has a withstand voltage or leakage of the shell, including whether the connected load is affected, etc.